Terms and Conditions

Shipping Policy

Orders are usually shipped within 2 business days through the United States Postal Service.

For domestic orders, your order should arrive within 3-5 days from shipment. Please contact me if you would like for me to expedite your order.

For international orders, please allow 7-14 days for the shipment to arrive. International customs may cause delays in shipment. I ship international orders through the United States Postal Service, which cannot track packages past customs. If you would prefer me to use FedEx or UPS for your international order, please contact me at info@playswithglass.com. Note that these services, while they provide tracking, may be significantly more expensive.

A delivery confirmation tracking number for your order will be provided. Orders are shipped without delivery signature requirements unless otherwise requested (additional fees apply). Since this is a one-woman business, the best I can do in case of a lost package is to help you to contact the carrier to try and resolve the issue, but once assigned a tracking number, I am not liable for a lost package.

Please specify any special shipping instructions (Specific Carrier, Overnight Delivery, 2 Day Delivery, Signature Requirement, Insurance, etc.) at the time your order is placed. Additional fees may apply.

Return Policy

Due to the nature of photographing glass, it can be difficult to capture exact nuances of the piece you are purchasing. Additionally, my camera and your screen may read the colors differently. Therefore, if you have any questions about a specific piece you are considering, please email me at info@playswithglass.com and I can send you more information or perhaps another photograph to help you decide. If your purchase does not meet your expectations, email me to let me know you will be returning the product and you may exchange it for any other product of equal value. You will be expected to pay for the shipping both ways. If your product is damaged in transit, send me an image and I can ship you a replacement.

Privacy Policy

I do not store your credit card information in any way, and never share your personal information. It is possible that I might use your personal information to contact you for purposes of clarifying an order, to get shipping information, or get feedback to better my product offerings. By making a purchase you are not enlisting for a mailing list. I respect and honor my customers’ privacy.